Return & Refund Policy

RETURN & REFUND POLICY

We offer a 14-day return period, which means you have 14 days after receiving your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unused or unopened, with all tags intact

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Items returned without prior authorization will not be accepted.

HOW TO START A RETURN

To begin your return, please contact us at:
📩 info@essencelondon.com

If your return is approved, we will provide you with a return label and instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

If you have any questions regarding returns, feel free to contact us at:
📩 info@essencelondon.com

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. In rare cases, your item may arrive:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately at info@essencelondon.com and include clear photos as documentation.
Once verified, we will offer a free replacement or a full refund and cover the return shipping costs.

EXCEPTIONS & NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom-made or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Beauty, personal care, or hygiene products that have been opened or used

  • Sale items or gift cards

If unsure, please contact us before purchasing.

EXCHANGES

The fastest way to get the item you want is to return your current one.
Once the return is processed, you may place a new order for the desired product.

EU 14-DAY RIGHT OF WITHDRAWAL

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, the item must be:

  • Unused and unopened

  • With original tags and packaging

  • Accompanied by proof of purchase

REFUNDS

We will notify you once your return has been received and inspected.
If approved, a refund will automatically be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional processing time.

If more than 15 business days have passed since your return was approved, please contact us at:
📩 info@essencelondon.com

RETURN ADDRESS

All approved returns must be shipped to our warehouse